Welcome to Hoveton & Wroxham Medical Centre
You are now able to book your Flu Vaccination online:
Appointments can only be booked if you have registered for 'Online Sevices'. Please speak to reception for more information.
You can still make an appointment with our reception team if you do not have online access today.
INFORMATION ABOUT REPORTING FRAUD
NHS England and NHS Improvement – East of England have been alerted to an issue whereby a patient has been subjected to fraud.
The patient was contacted over the phone by a person purporting to be a GP working at their local GP practice and that for a fee, the GP could attend their home to administer their flu jab. Unfortunately the patient gave out their bank account details and has sadly suffered a financial loss.
“If someone claiming to be from the NHS contacts you by phone and asks for a payment, please be aware they could be a criminal trying to trick you. Most NHS services are free at the point of use and NHS professionals are very unlikely to ask for fees such as prescription charges by phone. We advise you not to share bank account details or other financial information unless you are sure of who you are talking to.”
We would ask that you continue to be vigilant.
How to report fraud
You can report any concerns or suspicions you have about fraud or corruption to Action Fraud by calling 0300 123 2040, Monday to Friday 8am - 8pm.
Find out more about how to report fraud, including using an online reporting tool, by visiting the Action Fraud website.
Should you have any queries you can contact NHS England and NHS Improvement by:
Telephone: 0300 311 22 33
General Post (including complaints): NHS England, PO Box 16738, Redditch, B97 9PT
We also have an on site dispensary for patients to collect their medication from and provides a highly valued service for those patients entitled to use it (depending on how far you live from the surgery - feel free to ask). This also helps to fund a much greater range of services than the surgery could otherwise provide.
If you haven’t yet signed up for GP Online Services simply call into the practice with two forms of photo ID and proof of address. We can sign you up there and then. GP Online Services makes it easy to book appointments online, request repeat prescriptions and view some of your medical records. Find out more about this on www.nhs.uk/GPonlineservices
If you are not able to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else that needs it.
(Site updated 17/10/2019)