Patient Survey - 2008/2009
The results of the local patient survey for 2008/2009 showed the following results to be above the national benchmark figures.
- Satisfaction with receptionists
- Satisfaction with phoning through to the practice and to the doctor for advice
- Satisfaction with opening hours and availability of doctors
- Satisfaction with doctors questioning, continuity of care, listening skills, explanations and time spent with the patient
- Satisfaction with level of doctor's care and concern
- Satisfaction with quality of car provide by the nurses
Patient Survey - 2008 - 2009 - National Results
We achieved the following results from the national patient survey.
- Patient found it very easy to access our surgery
- Patients found our surgery to be very clean
- 94% of patient found our receptionists to be fairly or very helpful
- 80% of patients were able to see a GP on the sameday or next 2 days
- 72% of patients were able to see a GP more than 2 days ahead
- 76% of patients preferred to see their own doctor
- We achieved above national figures in aspects of how the GP treated patients during consultations
As a result of these surveys and discussions with patients in the practice we have agreed the following action plan:
- Introduce patient informtion screens in the waiting areas to help keep patients informed of any changes within the practice, useful contacts outside the practice and helath promotion support and campaigns
- Review curent telephone system to consider improvements to telephone access
- Review of appointment system to increase number of pre-bookable appointments and produce leaflet to explain the changes
- Advertsie changes and developments more pro-actively in parish magazines
- Improve circulation of newsletter
- Promote the patient group more widely and recruit members to represent the full range of patients who use the surgery