What do we do with your information ?
Refer you to other healthcare providers when you need other service or tests
Share samples with laboratories for testing (like blood samples)
Share test results with hospitals or community services (like blood test results)
Allow out of hours or extended hours GPs to look at your health record when you are going to an appointment
Send prescriptions to a pharmacy
Text patients in relation to healthcare services
Samples are provided to the courier for delivery to pathology
Share reports with the coroner
Receive reports of appointments you have attended elsewhere such as with the community nurse or if you have had a stay in hospital
Produce medical reports on request from third parties such as the DVLA or your employer
Movement of Patient records to Primary Care Support England
What else do we do with your information?
Along with activities related directly to your care, we also use information in ways which allow us to check that care is safe and provide data for the improvement and planning of services.
Quality / payment / performance reports are provided to service commissioners
As part of clinical research – information that identifies you will be removed, unless you have consented to being identified
Undertaking clinical audits within the practice
Supporting staff training
Incident and complaint management
CCTV is in place in the car park, Reception and corridor area of our Practice.
It has been installed solely for the safety and security of our patients and staff, to prevent and deter crime.
Images are recorded 24 hours a day and stored on the hard drives of the recording devices that are situated in secure areas and only the Practice Managers and those delivering technical support services will have access to the system.
The CCTV only records images and does not record audio.
All CCTV recordings are stored on our recording devices for 31 days before being deleted.
There are signs in the practice telling you that CCTV is in place.
We will only ever share information with the relevant authorities in connection with the safety and security of patients and staff and will not share with any other third parties.
Visitors to the practice have the right to request to see images of themselves on CCTV as part of a request made under the privacy legislation. Like all subject access requests, it should be made in writing.
We have followed the CCTV guidelines produced by the Information Commissioners’ Office.
Sharing when Required by Law
Sometimes we will be required by law to share your information and will not always be able to discuss this with you directly. Examples might be for the purposes of detection or prevention of crime, where it is in the wider public interest, to safeguard children or vulnerable adults, reporting infectious diseases or where required by court order.
Sometimes your information will be used to identify whether you need particular support from us.
Those involved in your care might look at particular ‘indicators’ (such as particular conditions) and contact you or take action for healthcare purposes. For example, this might be to prevent you from having to visit accident and emergency by supporting you in your own home or in the community.
We will use automated technology to help us to identify people that might require support but ultimately, the decision about how or whether to provide extra support you is made by those involved in your care.
Our Data Protection Officer will be happy to speak to you about this if you have concerns or objections.
Our practice uses North Norfolk Primary Care to support us to deliver some of our services such as providing appointments when our practice is closed or community based services. Here https://northnorfolkprimarycare.co.uk/what-we-do/ is some more information about who they are and what they do.
The Practice will use third parties to provide services that involve your information such as;
- Removal and destruction of confidential waste
- Provision of clinical systems
- Provision of connectively and servers
- Digital dictation services
- Data analytics or warehousing (these allow us to make decisions about care or see how effectively the practice is run – personal data will never be sold or made available to organisations not related to your care delivery)
We have contracts in place with these third parties that prevent them from using it in any other way than instructed. These contracts also require them to maintain good standards of security to ensure your confidentiality.
Click here for 'Keeping your Information Safe'