Appointments

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Routine Appointments

You can request a routine appointment by:

  • Online Fill out a medical request.
  • Phone 01603 782 155
    Monday to Friday, 8.30am to 6.00pm
  • Visiting the surgery and speak with a receptionist.
    We are open Monday to Friday, 8.30am to 6.00pm
  • Using the NHS App and move to the first one on the list.

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Urgent Appointments

You can request an urgent appointment for today (Monday to Friday) by:
We are open Monday to Friday, 8.30am to 6.00pm.

  • Visiting the surgery and speak with a receptionist
    We are open Monday to Friday, 8.30am to 6.00pm. When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Every day we have a duty team comprising of a GP and Advanced Nurse Practitioner who will see patients who need to be seen that day. You will get the treatment you need by either one of these clinicians, if you a require an on the day appointment.

Your Appointment

These are intended for long term, complicated or mental health problems or any problem not requiring immediate attention.

It is our hope that you will be able to pre-book with a doctor of your choice.
Patients with long term medical conditions, such as diabetes will be called in for review of their medical condition and medications every 6-12 months. This will involve a clinical review appointment and/or a blood test.
If your doctor or nurse practitioner needs to see you again to follow up treatment, the clinician will advise reception that a follow-up appointment is required and of a time scale.
These are intended for medical problems that need to be assessed on the day.

Our doctors and nurse practitioners will provide a daily duty service for problems that need to be seen quickly.

You should telephone the surgery on 01603 782 155 in the morning as usual to make an appointment for the same day.

The duty service will operate morning and afternoons, 5 days per week.
Help to prepare for your appointment

However you choose to contact us we may offer you a consultation:

  • By phone
  • Face-to-face at the surgery
  • On a video call
  • By text or email

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

If you need help with your appointment, please tell us:

  • If there’s a specific doctor, nurse or another health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need an interpreter
  • If you have any other access or communication needs.

Chaperones

We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required. 

This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time. 

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined. 

 The role of a chaperone: 

  • Maintains professional boundaries during intimate examinations. 
  • Acknowledges a patient’s vulnerability. 
  • Provides emotional comfort and reassurance. 
  • Assists in the examination. 
  • Assists with undressing patients, if required. 

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect if you do need a home visit, you can help us by calling reception on 01603 782 155 before 10.30am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancelling or changing an appointment

If you are cancelling an appointment for the same day, let us know as soon as possible, preferably by telephone.

If you are cancelling an appointment for another day, please cancel your appointment by:

When we are closed

NHS 111

If you are very unwell and you cannot wait until the surgery has opened, please call NHS 111 by dialling 111, and they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed. The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.

Late Night Pharmacies

As qualified healthcare professionals, community pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional.

All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

You can find out your nearest open pharmacy on the NHS.uk website. Once you have searched for the location, you can select ‘only show pharmacies open now’ if you are searching outside of usual business hours.

Find a pharmacy

Extended Access Service

There will be an Advanced Nurse Practitioner, Health Care Assistant and Phlebotomist available from 7am – 8am on Tuesdays and Thursdays. These are pre-bookable appointments only. Please note that Dispensary will not be open at these times.

Improved Access
Hoveton & Wroxham Medical Centre operates as an enhanced access hub. We are open for pre-booked appointments each Wednesday and Thursday evening 18:30 to 20:00 and all-day, one Saturday in three.

Other local surgeries in our North Norfolk network provide the Hub service at other times. Currently this type of appointment is available at primary care hub sites at the below surgeries:

  • Cromer
  • Fakenham
  • North Walsham (Birchwood)
  • Acle
  • Ludham
  • Stalham

Any patient registered at any North Norfolk GP surgery can access these appointments at these locations.