Non-urgent advice: Dispensary Opening Times

8:30 -13:00  14:00 – 18:00 Monday to Friday

Phone lines
10am and 12pm and 2pm and 4pm Monday to Friday

Ordering Repeat Prescriptions

Repeat prescriptions are medications which appear on your prescription slip which the doctor would like you to continue on a regular basis. Your list can also be found on your online account.

Repeat prescriptions may be ordered in 4 ways:

  • Online via the NHS App.
  • Online via SystmOnline
  • Via the online ‘Medication Order Form
  • In Person
    Tick the boxes on your white repeat medication slip, or, write a note stating what medications you would like and drop it off or post it to the surgery. Please only order medications that you need.
  • Please note we do not take orders for medications over the telephone.

Collecting your Prescription

Please allow up to 3 working days (72 hours) before collecting your prescription.

Below is the timing of when your prescription will be available for collection.

Prescriptions received on Monday will be available by Thursday 15:00
Prescriptions received on Tuesday will be available by Friday 15:00
Prescriptions received on Wednesday will be available by Monday 15:00
Prescriptions received on Thursday will be available by Tuesday 15:00
Prescriptions received on Friday will be available by Wednesday 15:00

Please note that each public holiday will add an extra 24 hours.

Pharmacies ask for 4 working days and may require longer to prepare your prescriptions.

When collecting your medications, or if someone does this on your behalf, ensure they know of your exemption if you have one, this could be NHS Prepayment certificate, NHS Medical Exemptions, NHS HRT Prepayment, Universal Credits.

Questions about your Prescription

If you have questions about your medication, your local pharmacists can answer your questions on prescription and over-the-counter medicines.

You can also contact us at the surgery by:

  • Phone our Dispensary Team after 10am on 01603 782 155.
    – Our dispensers are only able to take prescription enquiries between 10am and 12pm and 2pm and 4pm each day so allow sufficient time for dispensary operations to be conducted. Repeat prescription requests will not be taken by telephone so please use the form to the left of this page

Medication Reviews

If you have a repeat prescription, we will ask you to come in at least once a year for a review. Please make sure you book a routine appointment when we ask you to come in for your review.

You can do this in two ways:

  • Phone us Monday to Friday, from 10am to 6.00pm.
  • Visit the surgery and speak with a receptionist, Monday to Friday from 10am.

28-Day Prescription

GPs write a prescription for 28-days, this is governed by the NHS. Exceptions can be made when patients are travelling for extended periods.

Local Pharmacies

Station Road,
NR12 8UR

Forge House,
NR12 8DB

30 High Street,
NR12 7AA


Prescription Charges

Find out more about prescription charges on

About Pharmacists

Pharmacists are experts in medicines who can help you with minor health concerns.

As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Disposing of Old Medicines

If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Instead, take it to your pharmacy to be disposed of safely.

Over-the-counter medicines

Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?

Following national guidance from NHS England, our GPs are asked not to prescribe these medicines (there are some exceptions, see the below link), including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.

Your GP will not generally give you a prescription for over-the-counter medicines for a range of minor health concerns. Instead, over-the-counter medicines are available to buy at your local pharmacy.